Terms & Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

This does not affect your statutory rights as a consumer.

Purchasing


By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.


We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.


Free Shipping - For purchase of $ 5000 (all item). If you purchase over $ 5000 to our company, please put a message on your purchase. Example: " I made a purchase of over $ 5000, so please give free shipping for my purchase goods". After we receive a message on your purchase, we will send your purchase status to be confirmed. And for purchases over $ 10000 will be provided free of tax cost. The tax cost in your country, will be the responsibility of our company.


"If you have difficulty registering online to make a purchase on our company website, please do not hesitate to contact us. We will help you to complete your registration on our company website".


       

- If you have made a purchase and are not satisfied with our services, please contact us at order@ellanurcahaya.com  so we can work better for your satisfaction.

- If you have any suggestions or comments, please let us know at Costumer Service Care ellanurcahaya.com or Please contact us via email order@ellanurcahaya.com , or if you are interested to make a purchase at our company. Please you make purchases through the show cart (create an account) on the website of our company. So that we can immediately prepare your order.

We will answer all questions or requests within a maximum period of 1x24 hours.

Complaints

We aim to deliver goods to you within 9 working days but we cannot give an exact delivery date. And we do not make a despatch until we are ready received the Payment.